About Us
Pepper Jane's, LLC is a family-owned business based in Raleigh, North Carolina. Founded by a husband and wife team, Ethan and Kristi, we have gained valuable insight into the desires and needs of our customers during our four years as Etsy sellers. Now, we are excited to bring this knowledge to our own website. With our experience as consumers, we have identified gaps in the soap and candle supply market and aim to provide a fun and fulfilling shopping experience for you. Our ultimate objective as a small, family-owned business is to contribute to the success of your own venture.
What sets Pepper Jane's apart? Firstly, we prioritize building lasting relationships with our customers rather than solely focusing on making a sale. Secondly, with fragrance purchases of $25 and above, we include fragrance sample strips for you to explore various scents. We also offer fragrance strips for sale, so you may experience fragrances before committing to a full-size bottle. Additionally, we offer free shipping on orders of $50 and above (excluding tax and shipping costs). As part of our Fragrance of the Month incentive, we even reward $50 purchases with a complimentary 1 oz. bottle of fragrance oil.
Catering to the diverse needs of our customers, we provide shipping options through USPS for small orders, ensuring cost-effectiveness. For larger orders, we have also partnered with UPS and FedEx to offer discounted rates. To assure your satisfaction, we proudly accept returns on new, sealed products, which includes fragrance oils (for complete information, please refer to our return policy).
We deeply value the genuine connections we have established with our loyal customers. We are always delighted to listen to your queries, comments, and requests. Reach out to us at pepperjanenc@gmail.com - we eagerly await the chance to serve you better.
Discover the vibrant world of Pepper Jane's today and elevate your fragrance adventures to new heights.